Cancellations can be made up to 24 hours before your appointment time, via a link in the original email confirmation you received upon booking the appointment. Cancellations that need to be made within 24 hours of the scheduled appointment time must be made by texting Allie directly, at (463) 235-7171. Clients who cancel with less than 24 hours before their scheduled appointment time may be charged 50-100% of the original rate, using the payment method entered during the booking process. I understand that urgent issues occasionally arise, forcing you to cancel at the last minute, and I am willing to accommodate this the first time it happens, without charging you a fee. However, please understand that I strive to provide top-notch quality service while keeping my rates as low as possible, and I work by appointment only (therefore the later you cancel your appointment, the lesser chance I have to fill it with another client). Because of these factors, I will only accommodate a last-minute cancellation (meaning one that happens within 24 hours of the scheduled appointment time) ONCE; any further cancellations of this type WILL in fact result in you receiving only 50% maximum refund of the amount you paid at the time of booking. A no-show will result in a full charge (no refund) of the session rate.
Exceptions to this policy are made in the case of illness or the onset of any symptoms, as I obviously want to keep myself as well as other clients safe and healthy. If you do begin to feel ill or show symptoms such as fever, cough, chills, difficulty breathing, vomiting, etc. OR if you have been around anyone with these symptoms, then please, by all means, for the safety and well-being of everyone, cancel your appointment right away and focus on getting better. I will see you back in the studio after you return to full health.
Exceptions to this policy are also made in the event of a true emergency or crisis, but of course if it happens repeatedly then I will have to revert to the policy of charging for missed appointments, or blocking further appointments from being made by clients who continually cancel late or do not show for their sessions.
Please note that if you show up late to your appointment, the duration of the session will likely be shortened so that it ends at the originally designated time. I must preserve the amount of time I place between clients to allow enough space for cleaning and prepping.
You can expect me to show up on time and fully present for your appointment, and I hope you will do the same. Thank you for understanding!
Should you need to cancel your enrollment in this group program, a full refund will be provided minus a $5 service fee if the cancellation is made prior to 7 days before the date of the first group session. Cancellations between 4-7 days prior to program start date will be refunded at 50%. Any cancellations after that will not be refundable, unfortunately, including an inability to finish the program once it has begun. Cancellations can be made by clicking the orange "change/cancel appointment" button within the confirmation email for the class, up to 4 days prior to the start of the program. To cancel after that, you must contact Allie directly by texting (463) 235-7171.
If you are not already an existing client at Studio A, then after enrollment you may be contacted to ensure you are a good fit for the program. In the event that it is determined that you are not a good fit, a full refund will be given.
As a participant in groupwork, I ask that you to commit to attending all weekly sessions and to wholeheartedly engage in any homework between sessions. As the practitioner, you can count on me to fully "show up" to each and every session, and I ask that you please do the same. The group setting adds a very valuable dynamic to the healing process, which can be compromised when members of the group skip sessions or otherwise do not fully participate. Please commit to being present at all in-person sessions as best as you can, as well as to doing any homework assigned to you. Of course missing a session due to illness or serious issues is always understood.